NO CUSTOMER SERVICE by phone! Serial number is concealed.
Model and model number are different depending on where you look. Instruction manual defines locations differently.They are only interested in selling whole house generators. Toll free number just jerks you around. Customer service sends you to someone else who then sends you to someone else.
Numerous attempte to sell, sell, sell, sell, sell, then sell some more and NOW I'm pissed with this requirement to only accept a minimum of one hundred words, what the *** is that all about?
Only five more words plus one more! Done!
Product or Service Mentioned: Generac Power Systems Customer Care.
Reason of review: Poor customer service.
Generac Factory 5,7 and 10-Year Extended Warranty Programs
Generac now offers an extended warranty program for your Generac/Guardian generator.
Generac Warranty
*If your generator is registered and is less than 1 year old from the date of purchase. Generac offers 5,7 and 10 year parts and labor warranties for your generator. If for any reason your generator fails to perform as designed. Generac will coordinate the repair or replacement of your Generac air or liquid cooled power plant at no charge. This is the best value you can purchase and guarantees system functionality for the life of this extended warranty agreement.
Generac Extended Warranties – Air Cooled Units
5-Year Extended Factory Warranty – $495.00
This warranty is only valid for 2014 and newer model generators that are less than 12 months from the date of purchase.
7-Year Extended Factory Warranty – $695.00
This warranty is only valid for 2014 and newer model generators that are less than 12 months from the date of purchase.
10-Year Extended Factory Warranty – $995.00
This warranty is only valid for 2014 and newer model generators that are less than 12 months from the date of purchase.
Generac Extended Warranties – Liquid Cooled Units (22kw – 60kw)
5-Year Extended Factory Warranty – $695.00
This warranty is only valid for Nexus and Evolution model generators that are less than 12 months from the date of purchase.
7-Year Extended Factory Warranty – $995.00
This warranty is only valid for Nexus and Evolution model generators that are less than 12 months from the date of purchase.
10-Year Extended Factory Warranty – $1,395.00
This warranty is only valid for Nexus and Evolution model generators that are less than 12 months from the date of purchase.
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Generac Extended Warranties – Liquid Cooled Units (70kw – 150kw)
5-Year Extended Factory Warranty – $995.00
This warranty is only valid for Nexus and Evolution model generators that are less than 12 months from the date of purchase.
7-Year Extended Factory Warranty – $1,395.00
This warranty is only valid for Nexus and Evolution model generators that are less than 12 months from the date of purchase.
10-Year Extended Factory Warranty – $1,995.00
This warranty is only valid for Nexus and Evolution model generators that are less than 12 months from the date of purchase.
Generac 7 year warranty coverage document – Download
Generac 10 year warranty coverage document – Download
Standard Generac Manufacturer Warranty – Download
Register Your Product – Click Here
Home Power Systems 10 Year Warranty
(Valid in Rochester and Syracuse NY markets)
Generator less than 1 year old who wants 3rd-10th yr extended warranty. $995.00 + Tax
Generator between 1 and 2 years old and wants 3rd-10th yr extended warranty. $1,495.00 + Tax
Generator between 2 and 3 years old and wants 3rd -10th yr extended warranty. $1,595.00 + Tax
Generator between 3 and 4 years old and wants 4th -10th yr extended warranty. $1,395.00 + Tax
Generator between 4 and 5 years old and wants 5th -10th yr extended warranty.$1,350.00 + Tax
All above payments due at warranty acceptance.
Annual maintenance is required to be provided by Home Power Systems, normally $215.00, for a discounted rate of $195.00 for the length of the warranty, or warranty is void. This can be billed yearly.
In the event of rotor and / or stator failure or any other catastrophic failure from the 7th year onwards, the customer will receive an exchange credit for $1,700.00, provided they agree to purchase additional ongoing coverage on the newly exchanged equipment which is at-least of equal or higher cost than the original coverage on the generator being replaced.
This coverage DOES include transfer switches and all parts / labor that Generac / Briggs & Stratton factory warrantys cover.
If generator was installed by others, an installation compliance report must be completed to assure minimum installation standards at no charge.
This coverage DOES NOT include the enclosure, batteries and fuses.
For more information call:
HPS Rochester – 585-421-0203
HPS Syracuse – 315-234-2451
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5 comments
Did anyone elses documents get 'LOST' in the mail? I bought the standby genny in August of 2016 (My second generac).
To get the free 10 year warranty you have to send the receipt and completed form in by November 30. The form gives you a web address to redeem online but does not work. I called to make sure it made it 11/25 and again on 11/30, told to wait till after 12/2, then,'It must have got lost in the mail.
Sorry too late to make an exception.'! I think it was a scam and seeing if anyone else had the same experience.